Customer Service Representative (Bali - Remote/Hybrid)

Join Nityo Infotech, a global leader in IT solutions and business process outsourcing, as a Customer Service Representative in beautiful Bali! We’re seeking a proactive, empathetic professional to deliver exceptional support to our clients and merchants. In this role, you’ll handle inquiries, resolve issues, and ensure our customers have a seamless experience. With your exceptional communication skills and deep understanding of our products, you’ll be the voice of Nityo Infotech, making a tangible difference in our clients' satisfaction.

Nityo Infotech is more than just a workplace; it’s a community of innovators and problem-solvers. Located in the heart of Bali, our office offers a vibrant, collaborative environment where creativity and technology intersect. Whether you're a seasoned customer service professional or just starting your career, we offer opportunities for growth, learning, and personal development. We believe in fostering a culture of respect, inclusivity, and continuous improvement.

As a Customer Service Representative, you’ll be working closely with our team to ensure our customers receive the highest level of service. You’ll use tools like Zendesk, Freshdesk, or similar platforms to manage customer interactions efficiently. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and issues promptly and professionally.
• Manage customer interactions through various channels, including email, phone, and live chat.
• Document and track customer complaints and feedback to improve service quality.
• Collaborate with cross-functional teams to ensure timely and accurate responses to customer needs.
• Stay updated with company policies and procedures to deliver consistent and compliant service.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train and mentor new team members to ensure high standards of customer service.
• Participate in quality assurance activities to maintain and enhance service standards.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proven ability to handle high-volume customer inquiries with a positive attitude.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Familiarity with CRM software such as Salesforce, HubSpot, or similar.
• Ability to work in a fast-paced, team-oriented environment.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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