Customer Retention Specialist (Canvassing) - Gorontalo

Join Astra Credit Companies (ACC), a leading financial services provider in Indonesia, as a Customer Retention Specialist (Canvassing) in Gorontalo. In this dynamic role, you will play a crucial part in maintaining and growing our customer base by visiting customers' homes to understand their needs and provide personalized solutions. ACC is known for its innovative approach to financial services, and this role offers a unique opportunity to make a tangible impact in the local community.

As a Customer Retention Specialist, you will be responsible for visiting customers' homes to understand their needs and provide personalized solutions. You will use our proprietary software to track customer interactions and ensure that our products and services meet their specific requirements. This role is perfect for someone who is passionate about building strong customer relationships and wants to work in a fast-paced, rewarding environment.

📋 Tanggung Jawab Pekerjaan

• Visit customers' homes to understand their needs and provide personalized solutions.
• Use proprietary software to track customer interactions and ensure that our products and services meet their specific requirements.
• Build and maintain strong customer relationships to ensure customer satisfaction and retention.
• Identify opportunities for cross-selling and upselling to increase customer value.
• Provide excellent customer service and support to address any issues or concerns.
• Collaborate with the sales and marketing teams to develop and implement customer retention strategies.
• Stay up-to-date with industry trends and best practices to continuously improve your skills and performance.
• Report on customer interactions and retention metrics to the management team.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer retention, sales, or a related field.
• Strong communication and interpersonal skills to build and maintain strong customer relationships.
• Proficient in using Microsoft Office Suite, including Excel and PowerPoint.
• Familiarity with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to travel extensively to visit customers' homes.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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