IT Service Delivery Lead - Remote from Bali, Indonesia

Join Manulife as an IT Service Delivery Lead and take the next step in your career in a dynamic, supportive, and collaborative environment. This role offers the unique opportunity to work remotely from the vibrant locations of Bali, Indonesia, in places like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As an IT Service Delivery Lead, you'll play a pivotal role in ensuring seamless IT operations, driving efficiency, and fostering innovation within our team. This is your chance to leverage your expertise and make a significant impact in a global organization.

In this role, you'll be responsible for managing and optimizing IT service delivery processes, ensuring high levels of service quality and customer satisfaction. You'll work closely with cross-functional teams to implement and maintain IT solutions, troubleshoot issues, and continuously improve our service offerings. With Manulife's commitment to employee development, you'll have ample opportunities for growth and professional advancement.

If you're a seasoned IT professional looking to take your career to the next level, Manulife offers a competitive salary package, comprehensive benefits, and a supportive work environment. Don't miss this opportunity to join a leading global organization and make a difference in the lives of millions.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize IT service delivery processes to ensure high levels of service quality and customer satisfaction.
• Work closely with cross-functional teams to implement and maintain IT solutions.
• Troubleshoot and resolve IT issues promptly and efficiently.
• Monitor and analyze IT performance metrics to identify areas for improvement.
• Develop and implement strategies to enhance IT service delivery and support.
• Provide technical guidance and support to end-users and other IT teams.
• Stay up-to-date with the latest IT trends, technologies, and best practices.
• Continuously improve IT service delivery processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-7 years of experience in IT service delivery, IT support, or a related role.
• Strong knowledge of ITIL framework and best practices.
• Proficient in using IT service management tools such as ServiceNow, Jira, or BMC Remedy.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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